"There is one issue: you firstly assigned me a non suitable vehicle. Thankfully, you changed it to a suitable one later on. But, because I was travelling a very important trip and I did not want to miss the flight, I was worried about this. You confirmed the driver on the same day of travel.
One way to improve the service: is to let the driver contact me at least 48 hours before my travel.
Finding a way to track the driver when he come to do the trip.
Making the cacellation free before assigning a driver to your trip, or, when you cancel on the same day of booking. "
"I did not appreciate the phone call after my booking telling me that my car would not be big enough and that I should pay more.
Then, after that discussion, an email arrived saying the driver would not take us and we would be charged in full if the car was not big enough.
If the booking system takes the number of people and their cases, there should be no need to follow up. Or change the booking system."