"there was absolutely nothing wrong with the vehicle and Imran, our driver was absolutely lovely, the car he came in was perfectly clean, tidy and fit for purpose.
However, if one is paying for an executive Mercedes at a pop of £90 for what is in effect a 5 minute trip to the venue, and another 5 minutes return - then I don't think that it is unreasonable to expect an executive vehicle - or if one isn't free, a discount on the cost should be offered - particularly as I wasn't informed that the car that I had booked wasn't available until after I had booked the trip and paid for it.
It does beg the question of whether an executive vehicle is ever available? Feels like a bit of a swizz to be honest."
"Flight was late and hadn’t provided the correct details. James worked it out and contacted me. So I knew exactly what to do and cost I was liable for. He was brilliant and we chatted throughout the very smooth ride into Belfast city centre. A real credit to your company I can’t leave a tip here as the details you have are a company card. But otherwise would have done"