"Even though the driver was probably there on time, he didn't go to the address on the order. It is very clear on my email copy of the pickup order that I was to be picked up at the Grosvenor Hotel, 101 Buckingham Palace Rd, Victoria. The pickup time was 11:30. At 11:40 I asked the concierge to call the contact number because I didn't have cell service in London. He did and found out that the driver was there but at the train station up the street. The concierge ran out in the rain and found him and then helped me go down there with my luggage. The driver was nice and the journey was fine but I don't understand how he thought I was at the train station when my confirmation clearly gave the name and address of the hotel"
"I was picked up by Lina when I booked via this website and she took me from Chatteris to Peterborough. Lina was a fantastic driver, absolutely lovely to talk to and I have used her services on several more occasions since. I would highly recommend her."